I need help designing two flow charts for the situation in the photograph. One flow chart for the current process, and another for my redesign and process flows.

Also from the question:

$-$Redesign the item pickup for online purchases. How can we do this observing social distancing and reducing the number of people in the store?

$-$Highlight why the new process works for a COVID scenario keeping in mind the client is impatient, hence requires short concise $1-2$ supporting points per redesign.