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a. Series c. understanding e. threatens g. negative i. payment b. Letter d. goodwill f. persuasive h. carefully j. considerate Sometimes, a company runs into dishonest people on matter how (1) it screens its credit customers and it is time to take some steps to collect its debts. The writer of a collection (2) wants to get the money owed and maintain (3) . So, collection letter should be (4) rather than forceful, firm rather than demanding. In fact, you should be: courteous, (5) , and concerned about the customer's best interest. Collection letters are usually sent in a (6) . The first tends to be mildest and most (7) with the letters getting gradually more insistent. The final letter in a series, when all else has failed, (8) to turn the matter over to a lawyer or collection agency. In fact, the tone of any letter in a series will vary, from positive and mild to (9) and strong, depending upon the past (10) record of the particular customer. Answer here! 2 3 4 5 6 7 8 9 10