I need help getting started with Task 3 - Certificate IV Financial services - BSBPMG411 - Task 3 - any ideas or tips how to start?

Please see first paragraph of question below:

Based on the scenario provided:

1. Complete the quality management plan. 2. Complete the quality control review. 3. Develop a list of questions that should be asked when determining quality assurance. 4. Develop a checklist for managing project quality that could be used on any type of project.

This project involves the design and development of a program to train authorised officers, or ticket inspectorolitan public transport system.

The aim of the program will be to provide authorised officers with training in customer relations, communication skills and working in a culturally diverse culture. The government department responsible for public transport has issued a Request for Tender (RFT), inviting bids from suitably qualified organisations, including Registered Training Organisations (RTOs) with expertise and experience in community service and public service training.

The following RFT details, issued by the government department responsible for public transport, provide an outline of what will be expected of the successful tenderer