I need help solving this problem:

invoice $($step #$5),$ and the customer is contacted by phone for pick$-$up $($step #$6).$ The average throughput is three equipment units per hour.

and one shipping clerk.

Round your answers to the nearest whole number.

a$.$ What is the service rate for the service technician?

minutes$/$unit

b$.$ What is the labor utilization rate $(\%)$ for the billing clerk?

$\%$

c$.$ What is the labor utilization rate $(\%)$ for the service technician?

$\%$

d$.$ Calculate the labor utilization rates $(\%)$ for the inspector and the shipping clerk.

Inspector utilization:

$\%$

Shipping clerk utilization:

$\%$

What job represents the bottleneck in this process?

The

j job is the bottleneck.