Question: I need help with 3 training methods for customer service agents, training between the ages of 19-30. Im thinking about using Lectures, role-playing & animation

I need help with 3 training methods for customer service agents, training between the ages of 19-30. Im thinking about using Lectures, role-playing & animation videos. How should I set up this training? They need to be trained on product knowledge, basic customer service etiquette, and how to maneuver the specification manual for the company.

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