i need help with the chapter questions. these are from chapter 4 of introduction to health care managment.

1. Review the manger's three types of roles. Give examples you recall from work, school or other settings of leaders who were especially effective or ineffective in one of the roles. What was the situation, what did the person do, and what effect did it have on others? Which were instrumental in his or her effectiveness. 3. Which of the four features of cognition do you consider most important and why? Which one would you like to further develop? I 4. Think of a recent situation in which you participated where you think it would have been helpful to surface underlying assumptions. Describe the situation, who was involved, their roles what they were trying to accomplish, and what actually happened. What did you observe that leads you to believe assumptions played a role in this situation? What could you have done differently in this situation? What will you do or say differently in similar situations in the future? 5. Compare automatic and deliberate thinking processes. Give examples of when it would be better to use automatic processing and when it would be better to use deliberate processing. 7. Discuss how Leape's view fits with attribution theory, and the implications for health care managers. What does the literature say about what manager believe about the causes of medical error? What massages do organizational practices send employees about the causes of medical error? 8. Implicit Bias is unconscious bias which makes it difficult to recognize and change. What can an individual employee do to reduce bias and discrimination in the workplace? 9. Why does empathy matter in the workplace and how would it benefit the organization and its members? 10. How are emotions handled where you have worked? How does understanding your own emotions help you at work? Why is it important to understand someone else's emotions at work