Question: I need help with this case study. I am having problems setting determining what to calculate first (How to set this up). The case study

I need help with this case study. I am having problems setting determining what to calculate first (How to set this up). The case study is a Harvard business case called University Healthcare Services: Walk-in Clinic.

Case Study Report #1: University Health Services Case Report Questions

  1. Draw a process map for the new process
  2. Identify the throughput time for each of the following
  3. See MD by name
  4. See NP by name
  5. See random MD
  6. See random NP
  7. What is the bottleneck in the process
  8. What are some non-value added steps
  9. What do you recommend to improve the process?Justify your recommendations.

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