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Question 19 0.5 pts Which of these statements about leadership is TRUE? Leadership applies to people in any position in the organisation, not just those in executive positions. O Leadership includes actions that change the work environment so that employees are better able to achieve team or organisational objectives, O All of the options listed here are correct. Leadership includes the process of influencing others. Question 20 0.5 pts Effective managers should O remove manifest conflict as well as negative conflict outcomes even though the sources of conflict remain in place. O convince employees to engage in relationship conflict rather than the other forms of conflict. O minimize the relationship conflicts that exist in the organization. increase the amount of conflict among employees. O remove all forms of conflict from the organization, because it saps productivity. Question 21 0.5 pts Initial offer points, target points, and resistance points represent three elements in the conflict process model the conflict escalation cycle. o the types of third-party conflict resolution O the bargaining zone model, O the sources of conflict