Question: I need some input on Alternative Dispute Resolution that is scheduled for mediation on a slip and fall that caused a customer knee surgery and

I need some input on Alternative Dispute Resolution that is scheduled for mediation on a slip and fall that caused a customer knee surgery and back surgery. Meanwhile the grocery store that the incident took place doesnt want to resolve with a mediator keeps starting at a low figure not compared to what the customer has two surgeries for. how would this be handled and keep utizling mediation?

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