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Discussion Questions 1. Do you feel that the organization has justification for using performance consulting? Will performance consulting solve a presenting problem or a root cause? Why do you think so? 2. If you were hired as the new manager of performance consulting, what would you do and why? Case: Hiring a Manager of Performance Consulting Background Information A large insurance company was faced with many people problems at their headquarters, where they employed about one thousand people in a Northeastern U.S. location. The company had a large HR department and a large learning and development department. Managers were primarily promoted from within and were given minimal training on how to carry out their roles. As a result, managers were not sure what to do or what the company would support them to dowhen they encountered such common problems as chronic employee tardiness, absenteeism, job performance, interpersonal behavior, or other problems. It once came to a head when a female manager stood between a black woman and a white woman who were engaged in a fistfight after a racial slur had been used by the white woman. The female manager fired the two women on the spot due to the company's zero tolerance policy for violence on the job. But the next day, the company's HR VP insisted that the female manager "call and apologize to the two women for firing them and reinstate them with back pay for the time lost." When the female manager asked why, she was told that "you are right about the zero tolerance policy for violence on the job, but we don't want it to come out in local newspaper that we fired two women over a racially charged fight." Solution The company's leaders decided to hire a manager of performance consulting, since the training director of the company refused to apply performance consulting. The company's leaders felt that the best strategy was to hire a professional performance consultant. Then when managers were faced with people problems," they were told to go directly to the performance consultant for immediate help and to nobody else