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2 Points Question 33 CASE: Noora recently went to a communication workshop to help improve her workplace performance. She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener. and finally effectively respond to the speaker. She learned techniques regarding maintaining eye contact and sending back channel signals to show interest QUESTIONS: 1- What is the improving interpersonal communication concept presented in this case? 2. Define the concept. use the editor to format your onswer