Question: i need to see how this is solved with equations and please help explain whats going on A telephone ordering process call handling time (length)

i need to see how this is solved with equations and please help explain whats going on

A telephone ordering process call handling time (length) for in minutes for 20 randomly selected customer calls handled by the same sales agent are as follows: 6, 26, 8, 2, 6, 3, 10, 14,4,5, 3, 17, 9,8,9,5, 3, 28, 21, and 4. Construct a probability plot. Is this data normally distributed? Explain thoroughly

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