"I plan to work hard and do well at this company and I expect my manager to recognize my achievements, mentor me and recommend me for a promotion in a few years." This statement refers to which of the following? Select one: a. role O b. psychological contract oc. role perception d. role expectations With reference to the communication process, anything that distorts the clarity of the message between sender and receiver is called Select one: O a. feedback O b. noise O C. channel d. encoder Jim is a salaried employee whose job is to develop content for online Web sites. He discovers that he is paid substantially more than his colleagues even though their jobs and levels of performance are very similar. According to equity theory, what impact is this discovery most likely to have on his behavior and performance? on Select one: O a. He will compare his earnings to those of another group of employees. b. He will increase his productivity and/or the overall quality of his work. c. He will seek a position within the company commensurate with his pay, d. He will reduce the amount work that'he does on a daily basis. Communication that takes place among members of work groups at the same level is known as communication. Select one: a. grapevine b. upward O c. diagonal d. lateral