I really appreciate how you framed trust as something built on integrity, transparency, and mutual respect. Your point that trust "emanates over time through consistent open communication" resonates strongly, especially in a change effort like ours, where alignment and authenticity are critical. Regarding Sherri's email, I agree that tone and structure play a significant role in assessing professionalism. You highlighted that a well-composed message can signal commitment, while a poorly executed one may erode confidence. That's an insightful observation. Intention and historical context also matter. Sometimes passion is expressed in imperfect ways, and part of our role in the guiding coalition might be to help translate that passion into meaningful impact. Outreach could leverage Sherri's communications background and assist her in engaging with those who may share her concerns. How would you support her growth if her initial interactions met with resistance