I Single Choice (2'x15=30') 1. The management function that involves monitoring activities to ensure that targets are being net is called A. Planning B. Organizing C. Leading D. Controlling 2. () refers to the full breadth of included in a successful internet-based enterprise, A. E-business B. E-commerce C. Telecommuting D. None of the above I 3. When a company searches for the best practices among competitors, this is called A. Strategic planning B. Benchmarking 14. Reporting to one and only one boss is commonly referred to as A. Unity of command B. Span of control C. Chain of command D. Functional authority 5. Which one of the following is not a traditional recruiting source? A. Internal searches B. Cyberspace recruiting C. Employee referrals D. Advertisements 6. Variance in performance that can be expected in all activities are called the A. Measurement process B. Standard deviation C. Range of variation D. Benchmarking 17. People using a ( ) style of decision making have a much greater tolerance for ambiguity than do those using other styles. A. Directive B. Analytic C. Conceptual D. Behavioral 8. A physiological or psychological deficiency that makes certain outcomes seeem attractive is called A. A need B. Motivation C. Increased tension D. Drive 9. Which one of the following is not regarded as a leadership trait? A. Drive B. Self-confidence C. Honesty D. Vision 10. Which one of the following is not regarded as a barrier to effective communication? A. Agreement B. Language C. Perception D. Emotion 11. Acceptable standards that are shared by team members are called A. Behaviors B. Organization culture C. Norms D. Work rules 12. Which one of the following is not an absolute-standards measurement? A. Group-order ranking B. Critical incident C. Checklist D. Adjective rating scale 13. A condition in which an accident is about to happen is called A. An OSHA violation B. Imminent danger C. Serious injury or death D. None of above 14. The conflict management technique involving withdrawing from or ignoring the conflict is referred to as A. Accommodation B. Avoidance C. Compromise D. Forcing 15. Which one of the following is not an internal force for change? A. New environment B. Workforce C. Employee attitudes D. Marketplace