i want a solution number 3.

what is the maximum number of applicliation could be increase ?

CASE STUDIES State Automobile License Renewals Henry Coupe, the manager of a metropolitan branch office of Step 6 , issuing tensporary licenses, was required by state policy the state department of motor vehicles, attempted to analyne the to be handled by aniformed motor velicle officers. OIficers driver's licentse-renewal operations. He had to perform several were paid $18 per bour bout could be assigned to any job exeept steps. After examining the license-fenewal process, he identified photography. those steps and associated times required to perform each sep, as A review of the jobs indicated that Step I, reviewing applicashown in the following table: tions for correctness, had to be performed before any other step State Automobile License Renewal Process Times could be takee. Similarly, Step 6, issuing temporary licenses. could not be performed until all the other steps were completed. Henry Coupe was under severe pecsure to increase productiv. ity and redoce costs, but he was also told by the regional diroctor that he must accommodate the dentand for renewals. Otherwise. "hesds would roll." Discussion Questions 1. What is the maximum number of applications per hour that can be handled by the present configuration of the process? Coupe found that each step was assigned to a different person. 2. How many applicaticos ean be procesied per hour if a second Each application was a separate process in the sequenoe shown. clerk is adled to chock for violations? He determibed that his office should be prepared to accommo- 3. If the seoved clark conld be added anyahere you choose fand date a maximum demand of processing 120 rencwal applicants not necewarily to check for violations as in Question 2). what per hour. is the maximam number of applications the process can han- He observed that work was unevenly divided among clerks dle? What is the new oonfiguration? and that the clerk responsible for checking violations tended to 4. How woold you sugpost modifying the proces to accommoshorteut her task to keep up with the others. Long lines built up dute 120 applications per heur? What is the cost per application during the maxinum-denand periods. of this new eonfigaration? Coupe also found that Steps I to 4 were handled by general clerks whe were each paid $12 per hour. Step 5 was performed Swere: Modifited from a caxe by W. Earl Saser, Prut R. Olson, and D. Laying Out Arnold Palmer Hospital's New Facility When Orlando's Arnold Palmer Hospital bepan plans to create In a traditional lincar hospital layout, called the raceirack a new 273-bed, 11-story bospital across the street from its exist- devign, paticnt rooms line long halhways, and a nurse might walk ing facility, which was bursting at the seams in ternss of capae- 2.7 miles per day serving putient needs at Arnold Palmer. "Some ity, a massive planniag process began. The $100 million building. nurses spent 30% of their time simply walking With the nursing opened in 2006, was long overdue, according to Executive Director shortage and the high cost of health care profesionals, efficiency Katlyy Swanson: "We started Arnold Palmer Hospital in 1989, is a major concern," added Swanson. With the nursing station in with a mission to provide quality services for children and womes the center of 10 - or 12-bed circular pods, no patient room is more in a comforting, family-friendly environment. Since then we have than 14 fect from a station. The time savings are in the 20 is nange. served well over 1.5 milhon women and children and bow deliver Swanson pointed to Figures 9.21 and 9.22 as examples of the old more than 12,000 babies a year. By 2001, we simply ran out of and new walking and trip distances." room, and it was time for us to grow." -We have ako totally redesigned our neonatal roons," says The new hospital's unique, circular pod design prevides a Swanson. Tin the old syatem, there were 16 neonatal beds in a maximally efficicnt bayout in all areas of the hospital, creating large and often noiby rectangular room. The new building features a patient-centered envitonment. Serviceicupe design features semiprivate rooms for theke liny babies. The rooms are much inclode a serene environment created through the use of warm improved, with added privacy and a quict, simulated night colors, private rooms with pull-down Murphy beds for family atmosphere, in addition to pull-down beds for parents to use. members, 14-foot ceilings, and eatural lighting with oversized Our research shows that babies improve and develop much more windows ia patient roons. But these radical new features did not quiclly with this layout desipn. Layout and casironasent indeed come casily. "This pod concept with a central nuring area and impoct putient care?" pie-shaped rooms resulted from ever 1,000 planning metings of 35 user groups, etensive motion and time studics, and computer "Layoat and walking datusees lineloding some of the aumbers in simulations of the daily movements of nurses," says Smanson. Figats 4.21 and 9.22. kue leen simplifind for pueposes of this cune