I want to know how to get the increase due to the the new HR demand in the table, thanks!

On the supply side, this call centre has the following staffing complement: 1 Director, 3 Managers, 15 Team Leaders, 150 Telephone Agents. Annual turnover rates in the call centre industry are notoriously high at the lower levels, 0% for Directors, 0% for Managers, but 20% for Team Leaders and 35% for Telephone Agents. Factors behind turnover are stress/burnout, low wages, back problems from sitting all day, and use of call centre work as "transitional employment" for postsecondary students, who have no long-term plans to remain in the industry. While the unemployment rate is high in the Niagara region, the need for fluently bilingual or multilingual agents and supervisors who also have excellent customer service skills places a limitation on the actual number who are "job ready". The company has a policy of 100% internal promotion for all positions above agent No change is anticipated in the Director position in the coming year, but one of the Managers is planning to retire and the other is planning to take a year off to go back to school. In addition, three of the Team Leaders are transferring out of this centre to other centres, to better meet family needs. Step 1: Positions to be Filled On the supply side, this call centre has the following staffing complement: 1 Director, 3 Managers, 15 Team Leaders, 150 Telephone Agents. Annual turnover rates in the call centre industry are notoriously high at the lower levels, 0% for Directors, 0% for Managers, but 20% for Team Leaders and 35% for Telephone Agents. Factors behind turnover are stress/burnout, low wages, back problems from sitting all day, and use of call centre work as "transitional employment" for postsecondary students, who have no long-term plans to remain in the industry. While the unemployment rate is high in the Niagara region, the need for fluently bilingual or multilingual agents and supervisors who also have excellent customer service skills places a limitation on the actual number who are "job ready". The company has a policy of 100% internal promotion for all positions above agent No change is anticipated in the Director position in the coming year, but one of the Managers is planning to retire and the other is planning to take a year off to go back to school. In addition, three of the Team Leaders are transferring out of this centre to other centres, to better meet family needs. Step 1: Positions to be Filled