IBM 2001-001 Problem 2: Top-Down Flow Chart and PDCA Model 1. Process Name Bread and Roll Making 5. Inputs 6. Identify Intermediate Steps Order Raw Materials Flour 6. Yeast Eggs Water Salt Boxes Plastic Bags for Bread 6. Make dough 6. Bake Bread 7. Sub-Steps Check Customers Orders Turn on oven Check oven is hot enough Place PO for Raw Material Mix ingredients Put dough in oven Receive Raw Material Confirm product is correct Let dough rise Knead dough and repeat Check Bread Cool Bread Package Bread Station for pick-up