IBM 2001-001 Problem 2: Top-Down Flow Chart and PDCA Model 1. Process Name Airport Departure Process 6. Identily Intermediate Steps 5. Inputs 6. 6. 6. 4. Last Step 2. Outputs Move to gate Board plane Prepare for take off Traveler Enter Terminal Traveler on Check in board Ticket Bags on board Bags Car Take off on schedule 3. Customer Business / Traveler 7. Sub-Steps Take off amp to airport Walk in line Queue for security Queue for boarding Confirm seat, gate and time Pass through security Park car Walk to plane, take a soat Walk to terminal Check bags Walk to gate, wait for boarding Cleared to taxi, taxi to runway. Queue up, deared for take-off, Take-oft Queue up for check in Losate and waltk to securiy Conduct personal business IBM 2001-001 Problem 2: Top-Down Flow Chart and PDCA Model Name Student Number Instructions: Consider the flowchart (quick map) above and analyse possible reasons for the stated problem. Use this form to submit your assignment. Scenario: In your role as an airport manager at the Billy Bishop Airport in Toronto, you learn that several flight departures have been delayed. You investigate and find out three key reasons for the delay. Clearly identify three possible reasons for the delay and implement and describe PDCA Model, outlining corrective measures accordingly. Include APA references.