IBM advertisement Starting up A What do you or don't you like about shopping? What are the advantages of shopping online? oks and magazines signer clothes CDs 8 Which of the items on the left have you bought online? Why? perfume holidays oceries jewellery Which of those items would you not buy online, and why? Give three avel/concert tickets reasons why some people prefer not to buy goods and services online. Vocabulary A Choose the correct word to complete each sentence. hopping online 1 We offer a ....discount.... to customers who buy in bulk. a) refund b) discount c) delivery 2 We ask customers who are not fully satisfied to ....... goods within seven days. a) discount b) refund c) return 3 In order to get a full ......... ... , customers must send back goods in the original packaging. a) discount b) refund c) return 4 Goods will be .................. within 24 hours of your order. a) despatched b) purchased c) exchanged 5 Goods are kept in our .................. until ready for delivery. a) stock b) storage c) warehouse 6 Products and services offered at a large discount are generally a(n) a) sale b) bargain c) offer 2 Selling online B Combine words from boxes A and B. Make phrases that match the definitions (1-7). For example, credit card details - 2 the name, number and expiry date on your credit card. A B credit card cooling off money back guarantee stock period credit method of interest-free out of after-sales details service payment 1 the time when you can change your mind and cancel an order 2 the name, number and expiry date on your credit card 3 the way you choose to buy the goods you want 4 when you can pay some time after you buy, but at no extra cost 5 when the goods you require are not available 6 a promise to give your money back if you are not happy 7 the help you get from a company when you start to use their product Listening A Work in pairs. Discuss which words from the box you could use to complete Iti-channel the sentences below about Argos, the UK's largest multi-channel retailer. retail channel enquire identical integrated online order run store telephone website 1 Our experience shows that customers will sometimes buy ............ ...... ; sometimes order on the .......... ...... and sometimes go into the stores to pick up goods. So we need to understand what our customers want. 2 Our operations are fully integrated. The prices that we show on the . . . . ... .... are ... ...... to the prices that you would pay in the 3 You can call up a call centre and .. about an ..... that you placed through any .... 4 We don't ........ .......... operations side by side; we run a truly .......... multi-channel offer. dira Thambiah