Question: Identify 3 key elements of the servicescape ( physical environment ) at Tim Hoertons and explain how it impacted your experience ( positive , neutral
Identify key elements of the servicescape physical environment at Tim Hoertons and explain how it impacted your experience positive neutral or negative Explain.
The main dimensions in a service environment servicescape are:
Ambient conditions
Spacefunctionality
Signs, symbols and artifacts
Design dimensions that might be encountered in Tim Hortons as a Quick Service Restaurant
Exterior facilities
Architectural style, window displays, marquee, etc.
General interior
Flooring and carpeting, cleanliness, scents, etc.
Store layout
Traffic flow, department locations, furniture, etc.
Interior displays
Interactive screens, ensemble, price display, etc.
Social dimensions
Employee uniforms, privacy, selfservice, etc.
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
