Question: Identify a common event within your chosen industry that often requires escalating responses. Examples could include customer complaints in HVAC, delayed production in manufacturing. Present

Identify a common event within your chosen industry that often requires escalating responses. Examples could include customer complaints in HVAC, delayed production in manufacturing.

Present a problem

-

solving approach to handle the event. Examples could be a flowchart, diagram, or bulleted list.

Include possible escalation responses.

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