Identify a complex problem currently affecting your workplace(Hollard Life Assurance Customer Service)Make sure that it is a problem that you can prove is indeed a problem and not just your opinion. Provide backing data / evidence to support your view that It is a problem. Make sure that it is a problem that will allow you to access at least 4 stakeholders with multiple perspectives. 2. Provide background and context to the problem. a ) Use a systems map to support your context setting. 3. Using a rich picture, explain what is happening with respect to this issue. a ) Engage with key stakeholders in the creation of the rich picture b ) Explain the process you followed to create the rich picture c ) Explain the insights you obtained through creating the rich picture 4. Develop insights into the root - cause of the issue. a ) Engage with key stakeholders to identify possible root causes 5)Relate your findings of the exercise back to the events,pattern,structure,mental models framework 6)Provide a closing discussion on what insights the exercise has generated for you and how being a system thinkercan support you in your role