Question: Identify a real-world business challenge/problem then: 1. Define the problem (in detail, include implications, negative impact) 2. Ask the 5 Y's 3. Develop fishbone chart

Identify a real-world business challenge/problem then: 1. Define the problem (in detail, include implications, negative impact) 2. Ask the 5 Y's 3. Develop fishbone chart 4. Identify major influences driving the problem 5. Develop corrective action plan to solve the problem (identify several action items and implementation plan) 6. Identify methodology to monitor and assess the progress

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