Question: Identify a true statement about guarantees for services. Multiple choice question. Firms can experience tremendous benefits when they offer guarantees for services. When firms offer

Identify a true statement about guarantees for services. Multiple choice question. Firms can experience tremendous benefits when they offer guarantees for services. When firms offer guarantees for services, it increases their turnover costs. Firms offer guarantees for services only when their employee morale is poor. Many people believe that guarantees can be offered only for services, not manufactured products

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The status rule: We tend to have more confidence in information presented by someone who has a relatively high status and rank in society than by someone who hasnt.

The spatial rule: The closer spatial proximity we have to an event, the more importance we will attach to it.

The visual rule: If we observe an event with our own eyes, we will attach more weight to it than if someone else had described it to us.