Identify a true statement about International Organization for Standardization $($ISO$)9000$:$2000.$

a$.$ It states that generic management practices can never be standardized.

b$.$ Its standards do not apply to services such as health care, banking, and transportation.

c$.$ It is the first version of the ISO family of standards.

d$.$ Its standards apply to all types of businesses, including electronics and chemicals.

At Scorla Automobiles, a few machines in the assembly section were faulty and had to be shut down till they were repaired. This reduced the output of automobiles for the quarter. In this case, the costs incurred by Scorla Automobiles for repairing the machines are an example of

a$.$ prevention costs

b$.$ appraisal costs

c$.$ internal failure costs

d$.$ external failure costs

The task of $$ is to ensure that a good or service conforms to specifications and meets customer requirements by monitoring and measuring processes and making any necessary adjustments to maintain a specified level of performance.

a$.$ job design

b$.$ visual control

c$.$ quality control

d$.$ forecasting

In General Electric's Six Sigma problem$-$solving approach $($DMAIC$),$ the most likely causes of defects. $$ phase involves determining the

a$.$ define

b$.$ measure

c$.$ analyze

d$.$ control

$$ are costs incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer.

a$.$ Prevention costs

b$.$ Appraisal costs

c$.$ Internal failure costs

d$.$ External failure costs