Identify a true statement about the GAP model.

Question $22$ options:

Failure to understand and minimize gaps presents the risk of losing customer loyalty.

It defines quality system standards based on the premise that certain generic characteristics of management practices can be standardized.

It eliminates causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers.

Minimizing gaps $4$ and $5$ will result in low customer satisfaction.