Question: Identify a true statement about the service recovery paradox. Multiple choice question. It refers to situations in which customers become more satisfied after service recovery

Identify a true statement about the service recovery paradox.
Multiple choice question.
It refers to situations in which customers become more satisfied after service recovery than they originally were.
It refers to situations in which service recovery costs exceed the lifetime profitability of a particular customer.
It occurs when an organization is too slow in its service recovery efforts.
It occurs when customers remain unhappy despite service recovery efforts.

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