Identify an issue, concern, or challenge in your work that could be solved using the

HPI process. If you are not currently employed, find an opportunity from a previous

employment, an opportunity in your community, place of worship, local school, a friend

or relative, etc. If you have previously done some kind of improvement project, you

may review that and consider how it might have been done differently, using HPI

model and six steps. Contact the instructor if you have questions about identifying an

appropriate situation.

Describe the situation and describe how each of the six steps in the human

performance improvement model $($pages $12,13$ of the text and discussed throughout

the class$)$ might be applied to solve the problem, close the performance gap, or

otherwise meet the challenge.

Following is an outline and key questions to answer or areas to consider at each stepIdentification of the performance problem

Describe the situation: organization $($use a pseudonym if desired$),$ the

situation$/$performance issue$/$challenge$,$ why this situation or challenge rises to the level

of needing attention and a solution now. Who is involved? Is it an individual or group

situation? Department? Organization$-$wide?

Performance Analysis $($Chapter $2)$:

What are the performance requirements?

How do those requirements align with the organization$$s objectives and capabilities?

What is the performance gap $($defined as the discrepancy between the current

performance and the desired performance$)?$

Cause Analysis $($Chapter $2)$

What is$,$ or could be$,$ the root cause$($s$)$ of past, present, or future performance gaps?

What tools might you use to determine root cause$($s$)?$

Which of the models described in Chapter $2$ might be most helpful?

Intervention $($Chapter $3)$

What criteria were used to select the intervention? $($p$.79)$

What alternative interventions were considered, but not ultimately selected? Why? $($p$.$

$81,84)$

What intervention do you propose, or did you use? $($p$.87)$

Was conducting a pilot or using a prototype considered? How was, or might that be$,$

helpful? $($p$.92)$

Change Management $($Chapter $4)$

Which change model would be most useful for the selected intervention $($coercive$,$

persuasive, normative reeducative$)?$ Or$,$ which one was used in a previous initiative,

even if unconsciously?

Was there someone in the role of change manager? If so$,$ how did that help? If not,

would someone in that role have been helpful?

Who were the stakeholders for the improvement initiative $($identified when the problem

was identified$)?$ How did you keep them informed throughout the process?

Evaluation and Measurement $($Chapter $5)$

What approach to evaluation did you use or would you propose? Kirkpatrick? CIPP?

Something else?

What metrics were used at each of the Kirkpatrick levels $($Reaction$,$ Learning,

Behavior, Results$)?$

How did you $($or would you$)$ ensure that the final results aligned with the initial

performance objectives? $($p$.142)$

Concluding paragraph

Summarize the project in one paragraph, with key lessons learned, any challenges

encountered along the way, and recommendations for additional learning or next

steps.