Identify and apply the Kotter's Change Model step by step to the The Processes Used to Solve the Problems and the The Tools that I will use to Solve the Problems

The Problems that Walmart is Facing

High employee turnover is a significant problem, as the Walmart organization shows. It leads to a bad reputation among potential employees. Low pay and bonuses also affect productivity, employees' morale, and retention rates. Another issue is the entitled customers who bother the employees to quit. Some customers are demanding and taxing on already exhausted employees. Inventory storage issues reduce the effectiveness of the organization. It also wastes the employees' and customers' time as they try to look for items. Excess stock can cause the stock to become obsolete while increasing the holding costs. Shoplifting is a costly problem for the organization. At Walmart, it makes the financial woes worse. This is an issue that causes losses for the organization. Walmart should strive to make sure the customers' needs are met. Poor customer service causes low customer satisfaction. Poor customer satisfaction creates a bad reputation for Walmart among other potential customers. Poor customer satisfaction is one of the causes of low profits at the company. The good thing is that customer service can be improved to turn things around.

The Processes Used to Solve the Problems

I will work with the organization's management to listen to the employees and encourage them to air their problems. Employee surveys can be used to get ideas about the workplace from the employees. The employees need adequate and constant support from management. A supportive organization is concerned with the well-being of the employees. Similarly, the organization's culture will change to include supportive principles from the management and the leadership. In the case of a recent tragedy, the management will take the necessary measures to ensure safety on the premises. In addition, I will draft a strict policy on managers who mistreat and abuse employees. In the policy, the leadership will confront the managers and liaise with human resources to set boundaries on the behavior of the managers.

The company will strive to organize the storage units properly by investing in proper storage management systems such as industrial shelving. There should also be ways of maximizing storage by eliminating excess inventory, organizing logically, and organizing the items based on their type. Storage space utilization will include reducing the size of the aisles, maximizing the vertical space above the docks, and managing inventory. I will also remedy customer shoplifting problems by creating a shoplifting strategy. It should include ways to reduce and prevent shoplifting. I will identify the causes of poor customer satisfaction as the first step in the right direction. Customer feedback on the product and the services provided will be sought. The best way to improve satisfaction is to improve the employees' work ethics. The organization can reduce the long queues by increasing the number of customer representatives who work in shifts.

To solve the compensation, bonus, and discount problems, the human resource management will discuss their expectations and aspirations with the employee. If it is impossible to increase the wage, the management will discuss with the employee how they have arrived at the figure. I will research the market data, the industry figures, and the cost of living when making the salary offer. Employee strain due to customer entitlement can be remedied by adequately managing customer relationships. I will ensure that customer relations are appropriately managed by creating a model of fairness for the customers.

The Tools that I will use to Solve the Problems

The tools that I will use to solve the problems include technology. Modern technology is vital in tackling employee turnover, storage issues, and customer service. AI can be used to conduct surveys to gauge the level of satisfaction. The organization will conduct a survey to find the customer's preferences. The survey can focus on cleanliness, product condition, display, customer service, queues, and delivery problems. The best tools for measuring customer satisfaction are scorecards and a dashboard. Electronic surveillance is an effective method that we will consider to reduce shoplifting issues. It will involve product security tags. The store can also secure items that are at risk of being shoplifted. Customers will be notified of the risk of shoplifting by displaying signs in the store. Shoplifting signs have been found to deter potential shoplifters. Signs on the shoplifting should indicate the consequences, such as prosecution. The store will also invest in shoplifting insurance to cater to shoplifting losses. The leadership will ensure safety by installing suitable fire extinguishers, a wired smoke alarm system, and a fire warden department. I will streamline the delivery of online purchases by ensuring proper packaging materials, such as cardboard or bubble wrap, and securing them appropriately with strong tape.