Identify and evaluate Customer relationship risks that are involved in a coca-cola Industry.

please include the answers

Questions to consider: Is there a high dependency upon IT to attract new customers and retain existing customers?

Is the organizations primary goal to reduce costs?

What is the organizations benchmark among other companies in the industry?

What are customers expectations as far as customer service?

Does the organization consider customer service a priority in the organization?

Does poor customer service impede the organizations ability to meet or exceed expectations?

Does the organization embrace an organizational model that puts customer value first?

Does the company solicit customer feedback to learn about preferences and means of improvement?

How does the organization personalize the experience for customers? Is the companys website simple and easy to use?

please send me ASAP