Identify emerging technologies and practices in IT used by industries

Scenario

As an employee for CITEMS, part of your job is to look at the industries your customers work in, and consider technology solutions that may assist them in the future. In order to do this, you need to be familiar with what the industry is currently using, and also new technologies they can use in the future.

Task 1 - Analyse industries and practices

industries from the industry list.

• Medicine (hospitals, GPs or similar)
• Teaching and training
• Insurance
• Transport
• Help desk or IT support desk

technologiesfrom the list for each of the industries you have chosen

• Artificial Intelligence
• Virtual Reality
• Augmented Reality
• Big Data
• IoT
• Blockchain
• 5G

Describe

• An overview of current technology used in the industry
• Emerging technology from the list that the industry will use in the near future, or have recently started using.
• How will this technology change the work practices in this industry?
• Reference 2 sources of information you have used to perform this analysis.

Industry #1	Medicine (hospitals, GPs or similar)
Industry overview
Technology #1	Artificial Intelligence
Describe how the industry will use the new technology
Describe how the technology will change the industry practices
2 references you used for research
Technology #2	Big Data
Describe how the industry will use the new technology
Describe how the technology will change the industry practices
2 references you used for research

Industry #2	Help desk or IT support desk
Industry overview
Technology #1	Blockchain
Describe how the industry will use the new technology
Describe how the technology will change the industry practices
2 references you used for research
Technology #2	5G
Describe how the industry will use the new technology
Describe how the technology will change the industry practices
2 references you used for research

2. Evaluate the impact of emerging technologies and practices

2.1 Evaluate features and functions of emerging technologies and practices to determine advantages and disadvantages relevant to organisational context

2.2 Assess and document potential impacts of emerging technologies and practices on current organisational technologies and practices

2.3 Seek and obtain feedback from organisational representative on assessment of impact of emerging technologies and practices and incorporate feedback into report

Scenario

CITEMS is looking to expand. They plan on opening new service desk sites where they can be closer to their customers. CITEMS need to consider the technology solutions they will use in the new offices. The solutions they are looking at fall into 2 broad categories:

Servers: The server used to log in can either be on-premise (on-site server 2019), or in the cloud (Azure or AWS)

Internet: The Internet connection is critical to the business. They are looking at either 5G or gigabit fiber as options for the new sites.

Before starting this section, look at the citems.com.au site under services > application development > mission.This will give an overview of the philosophy the company works under. Also provided is the "CITE-MS strategic plan" and "CITE-MS Existing Network" so you can see what is already in place, and what they are planning on doing.

Task 2 - Evaluate the impact of emerging technologies and practices

Open the document "Technology Evaluation Report".This is a pre-built template for your technology evaluation. Complete parts 1 and 2, evaluating server and WAN options.

The document requires you to seek feedback from your lecturer. Note the feedback in the section provided. Updates to your report based on the feedback should be highlighted to show where the updates happened.

3. Develop strategies to prepare for emerging technologies and practices

3.1 Develop and document strategies to prepare organisation for impacts of emerging technology and practices

3.2 Identify and document changes to organisational technologies and practices required based on strategies to determine organisational response

3.3 Seek and obtain feedback from organisational representative on strategy and organisational response from organisation and incorporate feedback into strategy and organisational response

Task 3 - Develop strategies to prepare for emerging technologies and practices

Scenario

For the following example, assume the following 2 technology solutions have been chosen: Azure for the domain controller hosting, and Gigabit NBN for the WAN/Internet solution

Before implementing the technology into CITEMS, you will need to examine:

• The impact on the stakeholders
• The impact on the operation of the organization
• How to plan the implementation

Develop strategies to prepare for emerging technologies and practices" in the technology evaluation report.

Part 1 - Login Server Analysis

Option 1 - On premise server

1.1 Overview

1.2 Features and functions

1.3 Advantages of using a server on premise

1.4 Disadvantages of using an on premise server

1.5 Organisational alignment

1.6 Business impacts

Option 2 - Cloud based server

2.1 Overview

2.2 Features and functions

2.3 Advantages of using a server in the cloud

2.4 Disadvantages of using a server in the cloud

2.5 Organisational alignment

2.6 Business impacts

2.7 Feedback

Feedback

Part 2 - WAN/Internet Analysis

Option 1 - Gigabit NBN

1.1 Overview

1.2 Features and functions

1.3 Advantages of using gigabit NBN

1.4 Disadvantages of using gigabit NBN

1.5 Organisational alignment

1.6 Business impacts

Option 2 - Gigabit 5G

2.1 Overview

2.2 Features and functions

2.3 Advantages of using 5G

<5g is currently not a common option for business. describe in some depth the advantages of using 5g>

2.4 Disadvantages of using 5G

2.5 Organisational alignment

2.6 Business impacts

2.7 Feedback

Feedback

Part 3 - Develop strategies to prepare for emerging technologies and practices

3.1 Stakeholders required for implementation

Stakeholder	Role in the project	How will the role be impacted?
Project sponsor
Implementer (you)
Support desk staff

3.2 How will our organisation be impacted by the new technology?

Cloud server

Issue or impact	Strategy to minimise problem

Gigabit NBN

Issue or impact	Strategy to minimise problem

3.3 Implementation Strategy

• The steps that will be done at particular times (e.g. order Internet plan)
• Any changes in practices (e.g. training on new systems)
• Any special organisational response required (e.g. extra help desk staff to assist with issues, after hours work)

Not every step will have one of the above, but each should exist at least once>

Date	Task(s) for this month	Changes to practices	Organisational response to changes
January (start of project)
February
March
April
May
June
July
August
September
October
November
December (end of project)

3.4 Feedback

Feedback