Question: Identify potential for conflict among the team as a result of the new software implementation and corresponding customer complaints. As the team leader identify at

Identify potential for conflict among the team as a result of the new software implementation and corresponding customer complaints.

As the team leader identify at least two (2) immediate actions you would take and describe how each action would prevent further escalation of customer complaints.

Identify and evaluate at least three (3) possible impacts of the escalated customer complaints on the businesses reputation if this issue is not resolved swiftly and effectively.

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Potential for Conflict and Immediate Actions Potential Conflicts Blame Game Team members pointing fingers at each other for the software errors leadin... View full answer

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