Identify the Central Problems by using a flow-chart

InnoTech Software Solutions (ISS), is medium size technology company located in the Yaletown District of Vancouver, Canada. The firm has 79 staff in total. The Software Design and Development Team (SDD) has 42 team members located on the 2nd floor of a converted warehouse space, while the User Acceptance Team (UAT) has 36 members located on the 3rd floor of the same building. Both teams work closely together developing video game software for the Microsoft X-Box and Sony PlayStation platforms. Their popular game franchise Clown-Hunt has proven popular with the gaming community. Over 17 years the firm has been able to introduce a continuous string of highly successful releases to the Franchise that has kept pace with continually evolving technologies, and the changing demands of the consumer market. The firm hopes to release its first game on the Apple App store next year, to capitalize on the lucrative gaming community that uses I-Pads and I-phones.

On the surface at least, the interactions between the SDD team, and the UAT teams seem cordial. Both teams collaborate extensively on the software solutions created by InnoTech.

The User Acceptance Testing Team Leads

Almost all day to day activities are delegated to the 5 Team Leads, but in a very informal way. Only on rare occasions when there is a critical deadline where Emma has made a directive does Ken meet with his Team Leads to discuss a formal Work Plan. Usually these meetings are tense because the pressure is really on to deliver. The Leads negotiate tasks as they arrive, to determine who does what.

The Team Leads vary in their tenure and experience. The most senior has worked for InnoTech for 13 years, while the most junior Team Lead has been with the group for about 9 months. The atmosphere in the UAT area is pretty consistent regardless of whether Ken is at the office or not. He too has to travel about 10 days per month in his role.

The User Acceptance Testing Developers

The attitude among the younger developers towards Drydens leadership approach is expressed in the following quotes:

Kenny is an awesome guy, hes always got great stories.

Ken lets us do our thing, I really appreciate his hands off approach.

Ken is a nice guy, but it would be nice sometimes to know what the big picture is around here.

Overall this is a good place to work, but to be honest I wasnt too happy a couple of weeks back when I had to work all weekend to get a project completed by a Monday deadline that seemed to come out of nowhere. My wife is 8 months pregnant, she wasnt too pleased.