Identify the correct process for strategy-making.

a.Designing, delivering, and supporting products; Improving the efficiency and effectiveness ofoperations; Formulation; Designing a company's organizational structure, control systems, and culture

b.Designing, delivering, and supporting products; Formulation; Improving the efficiency and effectiveness ofoperations; Designing a company's organizational structure, control systems, and culture

c.Designing, delivering, and supporting products; Improving the efficiency and effectiveness ofoperations; Designing a company's organizational structure, control systems, and culture

d.Designing, delivering, and supporting products; Improving the efficiency and effectiveness ofoperations; Designing a company's organizational structure, control systems, and culture; Formulation

e.Formulation; Designing, delivering, and supporting products; Improving the efficiency and effectiveness ofoperations; Designing a company's organizational structure, control systems, and culture.

Which of the following is a benefit of dialectic inquiry?

a.Itpromotes strategic thinking and allows a greater conceptualization of the problem.

b.Itconstrains the usual optimism associated with strategic planning.

c.It is useful in countering biases.

d.Itemphasizes why a proposal is not an acceptable choice for solving the problem.

e.It increases the realizations of the possible dangers of the recommended plan

Dave's Construction Company conducted a SWOT analysis which resulted in a need to implement business strategies that increase customer awareness and widen their customer base through better customer service to gain a competitive advantage in their industry.Which of the following business strategies would this describe?

a.None of the strategies are correct.

b.Corporate-levelstrategies

c.Functional-level strategies

d.Business-levelstrategies

e.Global strategies

Which of the following is NOT a characteristic of emotional intelligence?

a.Self-awareness

b.Escalating commitment

c.Social skills

d.Empathy

e.Self-regulation

Why is it important for leaders to gather information through informal and unconventional means?

a.Formal channels encourage leaders to use their authority to force ideas through in order to accomplish goals.

b.Formal channels can skew strategies which can result in poor performance and lack of focus.

c.Formal channels can cause leaders to become overloaded with too much information and responsibilities.

d.Formal channels often miscommunicate the vision of the company and disrupt the organization's culture.

e.Formal conventional channels can be influenced by special interests and gatekeepers who choose what information to share.

Scenario planning is a technique for coping with the problem of:

a.uncertainty.

b.strategic fit.

c.planning equilibrium.

d.bottom-up planning.

e.cognitive bias.

Which of the following statements about functional-level managers is true?

a.They occupy the apex of decision making within an organization.

b.They oversee the operation of an entire company or division.

c.Their sphere of responsibility is generally confined to one organizational activity.

d.They provide a link between the people who oversee the strategic development of a firm and those who own the firm.

e.Their activities and roles have no importance in realizing the strategic goals of an organization.