Question: Identify the false statement. a. The productivity increases in manufacturing sector in the USA during the industrial era can be attributed to automation, technology advances,

Identify the false statement. a. The productivity

Identify the false statement. a. The productivity increases in manufacturing sector in the USA during the industrial era can be attributed to automation, technology advances, and business process reengineering (BPR). b. In a single-queue, single-server queuing system, if the value of Mu () exceeds the value of lambda (), then no queue will form. c. For a single-queue, single-server queuing system, the value of lambda () may exceed that of Mu (). d. The SERVQUAL model can be used to assess customer satisfaction based on service quality gaps

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