Identify the incorrect statement.

a$.$ Specific follow$-$up activities are similar in all companies.

b$.$ The transition team may work closely together to ensure that the transition to the new product or service goes smoothly.

c$.$ In the case of complex sales, follow$-$up may include a transition team with members from both the company and the customer.

d$.$ Scheduling and conducting training is one of the most common follow$-$up actions that are expected.

e$.$ Many companies have a checklist of best practices that are used as guidelines to ensure that all details are covered.