Identify the primary (top two) influences or factors triggering a change in your organization. Remember that, in the discussions, you must demonstrate knowledge of the content and integrate your experiences. Given this, use the model below to anchor your response by categorizing the factors as:Read Case Study 4.2: "UPS and FedEx Are Planning Capacity for Holiday Deliveries: Lessons From the 2013 Fiasco," and answer the following questions: Why is it challenging for organizations like UPS and FedEx to provide timely delivery service during holidays? What is the role of automation on these organizations' ability to handle capacity requirements during short-term pick demand