Question: Identify the TRUE statement about distributive fairness.It always restricts empowerment of frontline service providers who deal with customer complaints.The perception of fair compensation for a
Identify the TRUE statement about distributive fairness.It always restricts empowerment of frontline service providers who deal with customer complaints.The perception of fair compensation for a service failure is generally different for each customer.Customers typically feel they have been treated fairly if identical solutions are offered to all customers based on company guidelines.It is the perceived fairness of the process used to resolve customer complaints.
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