Question: Identify the true statement about the factors that affect customer loyalty. Internal operations of a retail store cannot influence a store's competitive advantages. Customer service

Identify the true statement about the factors that affect customer loyalty.
Internal operations of a retail store cannot influence a store's competitive advantages.
Customer service provided by retail employees is influenced by their mood, training, and motivation.
Consistently offering good customer service is easy for retailers to do.
Customer service, whether good or bad, does not play a role in customer loyalty.
Identify the true statement about the factors that affect customer loyalty.

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