identify theme in the below responses for an investigation into the impact of leadership on innovation adoption: influence of a new CEO in the banking sector for responses receive from respondents from questions" Can you give an example where the CEOs leadership played a key role in implementing a new technology oinnovation?"1.Awareness of the innovative ways to the banking environment, as it is changing fast and enhance connectivity around the globe.2.Constant training of the internal customers and awareness of the digital services offered3.New software and training 4.Better training 5.EMPLOYEE AND CUSTOMER EDUCATION. 6.Enforcement of product use7.I would say the bank is making it easier for customers to complete their transactions timely and efficiently however more assistance should be given to customers that are not computer literate.8.Training with employees. More needs to be done to bring customer awareness. 9.I believe Management has and is still looking for software to bring relief for staff doing time consuming and tedious tasks. 10.Management has also implemented a lot of changes in procedures to reduce the inflow of customers by making access to a lot of banking services available online. 11.Implementing and training the staff so they would be able to assist customers to adapt to the new Banking products 12.Educate staff on evolving technology. More open minded management...however, newer technology are getting more complex and a team with the relevant technical and operational knowledge should be created/assigned to research, gather information and analyze the data to stay stay on track with innovation (not a one man show). and ensure timely delivery and acceptance. 13.In my view the current haphazard way of doing things are affecting in a significant way the bank timely implementation and acceptance not forgetting that time is money and that may lead to major overspending on projects.14.No measures are being taken, change is just communicated and the staff have to adapt. 15.providing in continuous training16.HAVING SUFFICIENT INFORMATION AVAILABLE TO THE PUBLIC IN ORDER TO BENEFIT BOTH CUSTOMERS AND EMPLOYEES IN TRANSITIONING INTO NEW SERVICES PROVIDED.17.understanding the impact 18.Constant demo on instructions for adaption of new innovation19.Training sessions for staff to become more aware of the features before launch. 20.Marketing initiatives and signage.21.staff training 22.Increases charges in a way so that customer will facilitate online banking, implementing the strategy that certain transactions can only be done with online banking instead of walk in customers- this urges customers to have to sign up for the platform 23.Strategic direction 24.The bank has expanded it's exploration of AI and machine learning as well as investing in third party software developers to enhance the banks services. 25.Acquiring a salesforce team26.Educating staff