Identifying two legislation relevant to case management ii. Providing an overview for each legislation iii. Briefly explaining the relevance of each legislation to case management.

. Identifying two methods of addressing participants in the case management process ii. Describing how a case manager can use each method in communicating with the participants. iii. Identifying two methods of engaging with participants in the case management process iv. Describing how a case manager can use each method in engaging with the participants.