Question: I.Develop a strategy to provide professional development in customer service practices for the customer service team. The strategy must address: Latest customer service techniques Use

I.Develop a strategy to provide professional development in customer service practices for the customer service team. The strategy must address:

Latest customer service techniques

Use of CRM

Conflict management/Handling of complaints

Team building

Work-life balance

And

Costing

Timelines to implement the strategy

(80-120 words words)

(Example: formal and informal training, mentoring, team building activities, flexible work arrangements etc.)

Strategy:

II.Develop a plan to procure the resources needed to implement the strategy.

Include information on features and pricing of a new CRM that could be implemented at Innovative Widgets.

(50-100 words)

Plan:

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