Question: IF I CAN BE HELPED TODAY ASAP IT WOULD BE GREAT (BUSINESS COMMUNICATION CLASS) BA 205 The consumer reviews on Yelp can be a promotional

IF I CAN BE HELPED TODAY ASAP IT WOULD BE GREAT (BUSINESS COMMUNICATION CLASS) BA 205

The consumer reviews on Yelp can be a promotional boon to any local business--provided the reviews are positive, of course. Negative reviews, fair or not, can affect a company's reputation and drive away potential customers. Fortunately for business owners, sites like Yelp give them the means to respond to reviews, whether they want to apologize for poor service, offer some form of compensation, or correct misinformation in a review.

YOUR TASK: Search Yelp for a negative review (one or two stars) on any business, in any city. Find a review that has some substance to it, not just an angry rant. Now imagine that you are the owner of that business, and write a reply that could be posted via the "Add Owner Comment" feature. Use the information you can find on Yelp about the company and fill in any details by using your imagination.

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