Question: If there are 15 agents logged in between 9:00 - 10:00 AM to handle 150 calls at 4.5 minutes AHT each and the ASA goal

If there are 15 agents logged in between 9:00 - 10:00 AM to handle 150 calls at 4.5 minutes AHT each and the ASA goal is 30 seconds, what will the agent occupancy percentage be?

A) 75%

B) 82%

C) 86%

D) Not enough information to calculate

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