If you guys recall, the BSC has 4 elements consisting of financial, customer, internal business processes, and learning and growth. From the learning and growth perspective, I had a chance to read the article written by Heyman (1930) who mentioned that organizations find themselves confronted today with production, marketing, financial and general policy problems quite similar to those it has faced sometime in the past. If this statement is true, what can the organization do to make sure that the same mistakes are not repeated? Any suggestions class?