ii. Rationale for Methods Aligning with Adult Learning Principles These methods leverage active participation, experiential learning, and self-directed study, which are proven to enhance retention among adult learners. Role-playing and simulations make learning practical and immediately applicable. Addressing Learning Preferences. Combining classroom, digital, and experiential methods caters to diverse staff learning styles visual, real, and auditory thereby improving engagement and efficacy. Bridging Performance Gaps: Past performance assessments identified gaps in product knowledge and sales techniques. The selected methods reinforce learning through practical application and continuous support, leading to noticeable improvements