Question: Im currently working as a support worker with people with special needs. If for example the client is frowning I know already what the client

Im currently working as a support worker with people with special needs. If for example the client is frowning I know already what the client wants or not in a good mood. I will change the topic or divert his/her attention into something else. One of the clients that I support, sometimes she cries for no reason but if I ask her if she wants coffee she will change her attitude.

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