Immediately below are six definitions. Further below are terms from the chapter. Match one option to one term. There will be one left over. One mark for each correct answer. Options:

1. Fishbone diagram used to organize/categorize the causes of a problem
2. Cost associated with quality training, planning, customer assessment
3. A method of asking questions about a process/problem that include what, why, where, who, how, and how much
4. Family of standards related to environmental management
5. Describes how increase in deviation from the target value leads to a faster rate of increase in customer dissatisfaction.
6. Diagram shows the relationship among large number of ideas

A)Prevention Costs?

B)Taguchi Quality Loss Function

C)ISO 14001

D)5W2H Approach

E)Cause-and-effect Diagram