Imperial Rug Co$.$ is interested in evaluating operational performance and has collected relevant statistics associated with the firm's automated manufacturing process. Use the table below the answer the proceeding questions. Round to a single decimal.

Design Capacity

Effective Capacity

Actual Output

$920$ Rugs $/$ Month

$890$ Rugs $/$ Month

$865$ Rugs $/$ Month

a$.$ Calculate Imperial Rug Co$.\text{'}$s operational efficiency.

Efficiency:

b$.$ Calculate Imperial Rug Co$.\text{'}$s operational utilization.

Utilization:

c$.$ As an operations manager, are you satisfied with the operational performance? Why or why not? What metric$($s$),$ efficiency and$/$or utilization, influenced your satisfaction or dissatisfaction?